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Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in our store.

 

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

 

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1 working day, if not sooner.

 

If you order a bike we will contact you and arrange a collection appointment. All bikes are assembled and go through a PDI (Pre Delivery Inspection) delivered by one of our accredited mechanics, this means that getting your bike ready for collection may take a little longer.

 

How will I know when my order is ready?

We will send you an email or text when your order is ready to collect.

 

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

 

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

 

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

 

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly on 01324 639619 or [email protected] Please note, full refunds will be made via the original transaction made with our online team.

 

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

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